Return polocy

𝓩𝔂𝓿𝓲𝓪 Return Policy

We want you to love your Zyvia pieces as much as we loved creating them. But if something isn’t quite right, we’re here to help.

🛍️ Return Eligibility

• Returns are accepted within 7 days of delivery.

• Items must be:

  • Unused and unwashed

  • In original condition with all tags and packaging intact

  • Not a sale, discounted, or final clearance item

• Products such as innerwear, socks, and accessories are non-returnable for hygiene reasons.

🔁 Return Process

1. Email us at support@zyvia.co with your:

   • Order number

   • Item(s) you wish to return

   • Reason for return

2. Our team will verify and share return shipping details.

3. Send the item back using any trusted courier. (Return shipping charges are the customer’s responsibility unless it’s a damaged/wrong item.)

💸 Refunds

• Once we receive and inspect your returned item:

  • You’ll receive a store credit or refund within 7 working days

  • Refunds will be issued to your original payment method (if eligible)

  • Shipping charges (if any) are non-refundable

⚠️ Damaged or Incorrect Items

• If your item arrived damaged or you received the wrong product, contact us within 48 hours of delivery.

• We will arrange a free replacement or refund in such cases.

🔄 Exchanges

• We currently do not offer direct exchanges.

• Please return the item and place a new order.

📍Need Help?

Reach us anytime at smohammadimdad132@gmail.com or message us on Instagram @zyvia.in.